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Help us improve communications for those waiting for planned care or surgery

To help us improve patient experience, we would like to ask you some questions about planned care, surgery and procedures. Planned care, surgery and procedures are planned in advance and conducted at a time set by the NHS.

This does not include treatment you have paid for privately or urgent or emergency care/surgery/procedures that require them to be conducted immediately and with no planning in advance i.e. via Accident and Emergency departments.

All the information gathered by us is covered by Data Protection laws. It can only be used for statistical or research purposes to improve the service & communication methods used whilst you await planned care.  Any feedback you give will not affect your treatment in any way, and you will never receive sales calls or direct mail as a result of giving us your details

All our research is conducted in strict accordance with the Market Research Society’s Code of Conduct.

-None of the information collected for research purposes is used for other purposes.

-All information collected is kept confidential

-Your anonymity is guaranteed

To complete the survey, please follow this link.